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David Gilmour is the founder, president and CEO of Tacit Software, Inc., a leading provider of technology to automate expertise sharing, social search, and collaboration in enterprises and on the Internet.
Tacit’s products include ActiveNet, which is deployed at leading Global 2000 companies and government agencies, and “illumio” (www.illumio.com) a new offering that delivers Tacit’s signature capabilities to individuals and organizations in the Web 2.0 world, helping users keep track of large volumes of changing information to focus on what matches their changing interests, and helping them make connections to others who can supply needed expertise, answers, or contacts.
Prior to founding Tacit in late 1997, Gilmour served as a senior vice president and chief research officer for Giga Information Group, a publicly traded IT research and advisory firm. While at Giga, Gilmour had overall responsibility for the creation and delivery of research on technology to Giga’s customers worldwide. Gilmour was the co-founder of Giga and served on its board of directors.
From 1984 to 1991, Gilmour held a series of executive positions at Lotus Development Corporation.
Gilmour holds a Bachelor of Science degree in engineering and applied physics, a Master of Science degree in engineering, and a Master of Business Administration degree from Harvard University. He is an avid cyclist, musician, and commercial pilot.
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Peer-to-Peer Knowledge Sharing – Implications for Enterprise Knowledge Management
David Gilmour, President & CEO, Tacit Software
The conventional approach to KM centers around a “capture/publish/re-use” paradigm. But we’ve now entered a the new world of Web 2.0 in which user-generated content (as manifested in blogs, wikis, and feeds) has taken over on the Internet, and is rapidly penetrating the enterprise. This “Enterprise 2.0” movement profoundly challenges KM thinking, and the basic re-use model. This session will propose a new view of the role of KM and the top problems to solve in the new framework, including what changes about Web 2.0 technologies when considered in an organizational framework.
Key questions include:
- How can users assure awareness of relevant content in an organization exploding with user generated content of all kinds?
- If users are directly generating and supplying content, how can the same assets be used to locate answers and expertise not embedded in the content itself?
- What’s the role for a centralized repository in the future?
- How should managed and unmanaged content co-exist?
We will also discuss some new tools designed to work in this new model, designed specifically to address these new challenges of KM in the post Web-2.0 world.
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