Joyce Avedisian earned a Ph.D. in Organization Behavior at Brandeis University. Since that time, her focus has been on large scale organizational change. In her work in Knowledge Management at Aventis Pharmaceuticals, R&D, she designed an overall global change strategy and implementation process for ‘lessons learned.’ Prior to Aventis, she worked as an organization consultant with Arthur D. Little, Verizon (formerly New York Telephone), International Paper Company, and numerous other Fortune 500 companies where her focus included implementing a values-driven organization and quality improvement.